Privacy Policy

At Respite for Veterans (RFV), we are committed to protecting your personal information and respecting your privacy.

We understand that many of our beneficiaries are military veterans and their families, and that some of the information we collect is particularly sensitive. We take this responsibility very seriously and always handle your information with the highest levels of care, confidentiality, and security.

How we use your information

• We only collect the information we need to deliver our services, such as your contact details, support needs, and any health information that is necessary to keep you safe during our respite activities.
• We will never sell your information.
• We only share your information with trusted partners when it is essential (for example, with accommodation providers during respite breaks, or with statutory agencies if we have a safeguarding duty).

Your rights

You have the right to:

• Ask to see the information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information when it is no longer needed.
• Change your mind about how we contact you.

How long we keep information

For respite events, we only keep sensitive information for the event itself and a short period afterwards (normally three months), before securely deleting it. 

Some records, such as safeguarding information or financial records, may be kept longer if required by law.

Keeping your data safe

All personal data is stored securely, with strong cyber security protections.

Access is restricted to only those who need it.

Paper records are kept to a minimum and stored securely.

If you have concerns

If you have any questions about how your information is used, or if you wish to exercise your rights, please contact our Data Protection Officer at:

📧 [info@respiteforveterans.org] 📞 [+44 (0) 1752 294249]

If you are not satisfied with how we handle your information, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.